HamNexa Support
Contact
Email: support@whollyoutdoor.com
When possible, tell us what you were doing, which license class you were studying and what happened. Never send passwords, payment-card numbers or private signing keys.
Report a problem inside HamNexa
The app offers seven report categories:
- Answer looks wrong
- Explanation unclear
- Typo / wording
- Figure problem
- Audio problem
- App bug / crash
- Other
Question reports can prepare context such as the question ID, license class, selected answer, displayed correct answer, app version/build and platform. Lesson reports can include the lesson ID and class. You may add a short note.
Nothing is transmitted automatically. Your email app opens first. Review the prepared message, change anything you want, and press Send only if you want to send it.
Common questions
I bought Premium but it still looks locked
Open HamNexa’s purchase screen and use Restore Purchase. Make sure the device is signed in to the same Apple or Google account used for the purchase and that you have an internet connection while restoring. If it still fails, email support and include the platform, app version and what the store shows. Do not send payment-card details.
Is Premium a subscription?
No. HamNexa Premium is designed as a one-time lifetime purchase. The local price is shown by the applicable store before purchase.
Does Premium contain ads?
No. HamNexa Premium is ad-free. The free version may include ads.
Do I have to create an account?
No HamNexa account is required for ordinary study. Study history is stored locally on the device. Premium users can optionally export/import an encrypted backup.
Why does a lesson audio recording work offline?
All 120 lesson recordings are bundled with the current app design. They do not need to be downloaded one lesson at a time from Wholly Outdoor.
What if I lose my phone?
If you created an encrypted HamNexa backup before losing the device, you can import that file into HamNexa and enter the passphrase you chose. Wholly Outdoor does not automatically receive your backup file or passphrase.
What is Quick 5?
Quick 5 starts exactly five questions with one tap. HamNexa chooses useful due/weak review when needed, unseen material when coverage is incomplete, or Smart Study after the pool has been covered.
My study reminders are not appearing. What should I check?
Open More → Study reminders. The status panel shows whether HamNexa reminders are enabled, Android notification permission when applicable, the number of scheduled study/exam reminders and the next reminder. You can run Test reminder in 10 seconds and open device notification settings if permission is blocked.
Does Smart reminder timing upload my study times?
No. Smart timing learns from recent local study-start times on your device. You can also choose a fixed reminder time instead.
How do I find equipment after I pass?
HamNexa’s optional guided gear finder lets you choose Help me figure it out or I know what I need. It can show up to three best-match Wholly Outdoor buyer guides, with the full directory available separately. Equipment is not required to take an amateur-radio exam.
Privacy
Read the dedicated HamNexa Privacy Policy for details about local study data, purchases, optional support reports, external links and advertising.
Official exam content
If you believe an official question, answer, figure or rule reference is wrong, please use Report a problem and include the question ID. Wholly Outdoor will verify the report against the current retained official source rather than changing exam content from memory.
← Back to HamNexa